The doctor did not call me. Surprise! Passive-Aggressive Office Manager most likely did not forward my message to the doctor, so I will take measures to talk to the doctor myself. Since most contact has to go through Passive-Aggressive Office Manager, I will just be a little bit smarter than she is.
But here’s the funny thing: when I related this to a friend today, she said, “And it’s not even the first time you’ve had problems with that office.”
She said, “Remember the thing about the co-pay?”
Oh, right! When you go into their office, there are passive-aggressive little notes all over the walls of the waiting room (which doesn’t have so much as a box of tissues in it, but does have all these lovely notes.) Signs that say “No food or drink in the waiting area.” But with multiple children, it’s a given that someday you’ll have a child begin vomiting within the 48-hour cancellation frame, so I guess even though they have a problem with food in the waiting area, they have no problem with vomit in the waiting area. Some signs say that if you miss an appointment without a 48-hour cancellation, you owe them mucho dinero, and others that your co-pay is due at the time of the visit or again, mucho dinero.
(48 hours. I’m sure that if the SLP wakes up sick one morning, and cancels your appointment for that afternoon, the office pays you a cancellation fee. It’s only fair. Right?)
When I brought Kiddo2 for her first appointment, the SLP said, “Oh, you know we don’t do credit cards, right?”
Um, no, that was never mentioned. I usually pay everything with my FSA card. She said, “Well, we don’t take that. You can walk over to the CVS if you want to get cash.”
I went in to the office manager’s office. I said, “You know, we spoke on the phone twice. Once when I initially made the appointment, and once three hours ago when you called to confirm the appointment.”
(I’m not making that up. She called to confirm a 1pm appointment at ten o’clock in the morning.)
She looked at me blankly.
I said, “And even though you were really thorough about getting my insurance information, you never once mentioned that I’d need to pay the co-pay by cash or check.”
She kept staring at me blankly.
I said, “That would be something helpful to mention.”
She finally said, “Okay,” with a note of “I don’t give an honest damn about your inconvenience.”
So I think in addition to dealing with someone who’s passive-aggressive to the core, we’re also dealing with someone who likes to hurt people. All the more reason to jettison this practice.